Is This About Me or You?

By Andrew Priestley

An essential guide on how highly effective leaders listen, understand and respond to people who are upset. This unpacks a proven strategy for diffusing difficult conversations that leave people feeling understood rather than frustrated and angrier. Incredibly simple - incredibly effective. Is This About Me Or You? explains listening filters, why conflicts escalate and how to diffuse them with professionalism, compassion and the total absence of agenda, techniques and tactics that usually make things worse. Simple. Game-changing.

• Format: Paperback
• Language: English
• ISBN: 1912774585
• ISBN13: 9781912774586
• Release Date: June 2020
• Publisher: Writing Matters (Wm)
• Length: 118 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"