Introduction to Facility Management

By Bernard Drion and Hester Van Sprang

What is facility management? What does a facility management professional do? How can we classify FM-products and services? How do you set up a facility management organisation? How do you manage service processes using a master dashboard? Reflecting on current events, this comprehensive textbook answers all of these questions, defining new and exciting roles for facility management professionals. The authors analyse global trends along with international standards and practices. With contributions from leading practitioners, the book is replete with real-world examples from a diverse range of organisations such as IFMA Foundation, JLL, Zalando SE, and Google. The first international book on facilities management, this text is a valuable tool for students, instructors and practitioners.

• Format: Paperback
• Language: English
• ISBN: 9001752551
• ISBN13: 9789001752552
• Release Date: December 2020
• Publisher: Routledge
• Length: 396 Pages