Internal service quality and sustainable human resources management

By Angelina Tschische

Staff are highly valued in the service-intensive hotel industry. It is therefore necessary to address the ever-growing challenge of staff shortages in this sector In this context, can internal service quality be a success factor for small and medium-sized hotel businesses? How do customer and employee satisfaction influence each other and what effects does this have on internal and, subsequently, external service quality?

• Format: Paperback
• Language: English
• ISBN: 6209411517
• ISBN13: 9786209411519
• Release Date: December 2025
• Publisher: Our Knowledge Publishing
• Length: 80 Pages
• Weight: 0.26 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"