Intercultural Business Communication

By Lillian H. Chaney, Jeanette Martin, Chaney

Book Overview

Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.
With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general "dos" and "don'ts" in international business.

KEY TOPIC: The Nature of Intercultural Communication. Universal Systems. Contrasting Cultural Values. Cultural Shock. Language. Oral and Nonverbal Communication Patterns. Written Communication Patterns. Global Etiquette. Business and Social Customs. Intercultural Negotiation Process. Intercultural Negotiation Components. Laws Affecting International Business and Travel.

• Format: Paperback
• Language: English
• ISBN: 0132971275
• ISBN13: 9780132971270
• Release Date: December 2012
• Publisher: Pearson
• Length: 320 Pages
• Weight: 0.96 lbs.
• Dimensions: 0.5" x 6.9" x 9.1"

Customer Reviews

Excellent Service could've been a bit faster

I received excellent customer service from this seller, i just wished the book arrived quicker but nevertheless, i have no real complaints. The seller followed through on the business deal and ensured its success and closure.

Easy to Read Textbook

I use this book for one of my classes, it is great; easy to read and understand, and easy to use for class. The pages are all black and white though, there is no color even on the pictures in the book. It is as if the whole thing was photocopied.

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It came quick! A couple of pages had bent corners but other than that, the book was in great condition!

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