Innovative Priority Mechanisms in Service Operations: Theory and Applications

By Shiliang Cui, Zhongbin Wang, Luyi Yang

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.

This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.

This is an open access book.

• Format: Paperback
• Language: English
• ISBN: 3031308409
• ISBN13: 9783031308406
• Release Date: June 2023
• Publisher: Springer
• Length: 139 Pages
• Weight: 0.49 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"