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Innovation and its impact on student satisfacti... 6206854132 Book Cover

Innovation and its impact on student satisfacti...

Edition Description

This study aims to verify the innovation construct and its impact on student satisfaction and loyalty at HEIs in Brazil, adding other constructs to the original ECSI model: complaint, failure recovery, trust and word-of-mouth communication, proposing a model adapted and expanded...

Edition Details
Format:Paperback
Language:English
ISBN:6206854132
Format: Paperback
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