Information Technology in the Service Society: A Twenty-First Century Lever

by Committee to Study the Impact of Info, National Research Council, Computer Science and Telecommunications Board, et al.

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived...

• Format: Paperback
• Language: English
• ISBN: 0309048761
• ISBN13: 9780309048767
• Release Date: February 1994
• Publisher: National Academies Press
• Length: 288 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.7" x 6.1" x 9.0"