Incident Management in Practice

By Kevin Motz

This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a subsidiary of the leading oil and gas corporation of Central Europe,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3639241789
• ISBN13: 9783639241785
• Release Date: March 2010
• Publisher: VDM Verlag
• Length: 132 Pages
• Weight: 0.45 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"