Incident Management for Operations

by Ron Vidal, Rob Schnepp, Chris Hawley

Book Overview

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation...

• Format: Paperback
• Language: English
• ISBN: 1491917628
• ISBN13: 9781491917626
• Release Date: August 2017
• Publisher: O'Reilly Media
• Length: 171 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.3" x 5.9" x 9.0"