The word "IT" has become a nebulous and often elusive word full of generalities and non-specific attachments. Individuals and organizations worldwide have long been searching for "IT"; a Holy Grail or a magical key. (That one mystical element that will unlock the "secrets" of life and our organizations - not as we know them, but as we hope them to be.)That illuminating, yet elusive, "IT" that can keep, so we hope, customers loyal and happy; employees...