Improving Service Level Engineering: An Intuitionistic Fuzzy Approach

By Roland Schutze and Roland Schütze

Book Overview

Business and IT Alignment - A fuzzy Challenge.- Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

• Format: Hardcover
• Language: English
• ISBN: 3319597159
• ISBN13: 9783319597157
• Release Date: July 2017
• Publisher: Springer
• Length: 195 Pages
• Weight: 1.08 lbs.
• Dimensions: 0.6" x 6.1" x 9.2"