Implementing Service Quality Based on ISO/IEC 20000: 3rd Edition

By: Kunas, Michael

ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices and will reassure your customers that... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1849284423
• ISBN13: 9781849284424
• Release Date: October 2012
• Publisher: Itgp
• Length: 1 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"