Impact of Core Banking and Service Quality on Customer Satisfaction

By Bayu Aklog

Core banking and all service quality dimensions (tangibility, assurance, empathy, Responsiveness and reliability) are positively and significantly connected to customer Satisfaction. Tangibility, assurance and responsiveness have positively affect customer satisfaction. So, this books explains about the impact of core banking and service quality on customer satisfaction in the commercial bank of Ethiopia (a Case of Gurd Shola Branch).

• Format: Paperback
• Language: English
• ISBN: 620615422X
• ISBN13: 9786206154228
• Release Date: April 2023
• Publisher: LAP Lambert Academic Publishing
• Length: 92 Pages
• Weight: 0.32 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"