SIGNED and inscribed by the author. Shelf and handling wear to cover and binding, with general signs of previous use. Covers have moderate shelf rubbing with scuffing as well as creasing and bumping. Binding is cracked. Interior covers are smudged and creased. Page edges have light scuffing and smudging. Interior pages are unmarked. Secure packaging for safe delivery.
The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools,...