ICMI's Pocket Guide to Call Center Management Terms

By Brad Cleveland

Book Overview

Everything in the call center industry seems to be expanding-contact channels, customer, and employee expectations, technology options and the overall role of the call center. While the ICMI’s Pocket... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932558004
• ISBN13: 9781932558005
• Release Date: July 2004
• Publisher: ICMI
• Length: 100 Pages
• Weight: 0.88 lbs.
• Dimensions: 6.0" x 0.2" x 4.0"