I Want You to Cheat: The Unreasonable Guide to Service and Quality

By John Seddon

Illustrates many key principles which need to be understood when improving the performance of organisations. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 095197310X
• ISBN13: 9780951973103
• Release Date: January 1992
• Publisher: Vanguard Consulting Ltd
• Length: 160 Pages
• Weight: 0.10 lbs.
• Dimensions: 8.4" x 0.3" x 5.2"