Human-Centred Design for It Service Management--2nd Edition

By: Macdermid, Katrina

Humanising IT(TM) applies human-centred design principles to the world of IT service management. MORE INFORMATION Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves. Topics to improve your understanding include: - An overview of human-centred design and how it can be integrated with IT service management - How IT service management should serve the wider goals of the business - How the DVF (desirability, viability, feasibility) model can be applied - The four main phases of the Double Diamond model (discover, define, develop, deliver) - Integrating the five Ps of human-centred design into IT service management (people, place, products, partners, processes)

• Format: Paperback
• Language: English
• ISBN: 0117094374
• ISBN13: 9780117094376
• Release Date: December 2023
• Publisher: Tso, the Stationery Office
• Length: 174 Pages
• Weight: 1.41 lbs.
• Dimensions: 0.5" x 8.0" x 11.6"