How to Use Patient Satisfaction Data to Improve Healthcare Quality

By Ralph Bell

Demonstrates the relationship between patient satisfaction and total quality in healthcare organizations, and shows how to use information relating to patient satisfaction to improve overall healthcare quality. Introduces new cost reduction opportunities by developing a clearer understanding of the voice of the customer, and tells how to establish

• Format: Hardcover
• Language: English
• ISBN: 087389474X
• ISBN13: 9780873894746
• Release Date: January 2000
• Publisher: Asq Pr
• Length: 156 Pages
• Weight: 0.95 lbs.
• Dimensions: 9.0" x 0.8" x 6.0"