How to screw your Customers: Customer Services, what (not) to do to keep your Customers (loyal)

By Alfredo de la Casa

In this book I describe some real stories of what I have experienced, if not suffered, as a Customer, but this is not just about me complaining (I already did so to the companies, if not sued them),... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1502357119
• ISBN13: 9781502357113
• Release Date: September 2014
• Publisher: Createspace Independent Publishing Platform
• Length: 206 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"