"How To Relate With Difficult People" is a short read book that contains simple techniques to help you in talking to difficult people
Working with colleagues who have similar characteristics to you and with whom you never have conflicts is not the secret to a peaceful office atmosphere. Success instead depends on being able to communicate effectively with challenging coworkers.
The majority of us will spend the most of our day at work today with people who occasionally come across as incompetent, lethargic, attention-seeking, whining, or backstabbing. After that, we continue to work with them the following day. Whether we like it or not, most of our waking hours are spent with coworkers, some of whom are irritable.
Both today and tomorrow will be filled with scenarios that will test your patience. Do not allow them to occupy the room inside you and turn everything into the mold. Choose to use straightforward language to reclaim control and settle disputes instead.
You will benefit from doing so.