How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy

By Beatriz Muñoz Seca and Beatriz Muñoz-Seca

This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 3319547852
• ISBN13: 9783319547855
• Release Date: September 2017
• Publisher: Palgrave MacMillan
• Length: 367 Pages
• Weight: 1.50 lbs.
• Dimensions: 1.0" x 6.4" x 9.3"