How to KISS and Keep Your Customers

By Doug Malouf

Everyone knows what it's like to be ignored in a store, to unpack a dodgy product or to wait hours on the phone for a service you should expect as a matter of course. Everyone in business knows that a... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1865089575
• ISBN13: 9781865089577
• Release Date: November 2002
• Publisher: Allen & Unwin Australia
• Length: 184 Pages
• Weight: 0.97 lbs.
• Dimensions: 0.5" x 7.9" x 10.8"