How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training

By Nancy Friedman

Book Overview

Leaders often struggle when faced with the challenge of restructuring or rightsizing their organizations or redesigning reporting relationships. Don't make the mistakes many make when they fail to do... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1599961512
• ISBN13: 9781599961514
• Release Date: January 2009
• Publisher: HRD Press
• Length: 153 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.5" x 5.9" x 8.8"