How to Develop Powerful Telephone Skills: Five 20-Minute Self-Study Sessions That Build the Skills You Need to Succeed

By Dartnell Corp and Dartnell Publications

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• Format: Paperback
• Language: English
• ISBN: 0850132932
• ISBN13: 9780850132939
• Release Date: January 1
• Publisher: Dartnell Corp
• Weight: 0.55 lbs.
• Dimensions: 10.3" x 0.5" x 8.0"

Customer Reviews

Great for new and experienced call center staff!

In setting up a new customer support desk for our company, I have used this book as part of our training and often use it as a reference when in a tough situation.Highly recommended!