How to become a Help Desk Analyst (Service Desk / IT support)

By James Relington

"How to Become a Helpdesk / Service Desk Analyst" is a comprehensive guide designed to equip aspiring IT professionals with the essential skills, knowledge, and strategies needed to succeed in a helpdesk or service desk role. Covering technical troubleshooting, customer service excellence, ticket management, cybersecurity awareness, remote support, and career progression, this book provides practical insights for mastering IT support. Whether you're entering the field, looking to enhance your expertise, or aiming to transition into advanced IT roles, this guide serves as a valuable roadmap for building a successful and rewarding career in IT support.

• Format: Paperback
• Language: English
• ISBN: B0DY7R3PZ1
• ISBN13: 9798311854634
• Release Date: February 2025
• Publisher: Independently Published
• Length: 190 Pages
• Weight: 0.58 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"