How Mediation Works: Resolving Conflict Through Talk

by Angela Cora Garcia

Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows...

• Format: Hardcover
• Language: English
• ISBN: 1107024277
• ISBN13: 9781107024274
• Release Date: September 2019
• Publisher: Cambridge University Press
• Length: 284 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.7" x 6.4" x 9.2"