How May I Help You?: Providing Personal Service in an Impersonal World

By Stephen C. Broydrick

No theories or strategies are found in these pages-just techniques that have been tested and proven in the real world of person-to-person contact. Packed with ideas customer service representatives... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1556239890
• ISBN13: 9781556239892
• Release Date: January 1994
• Publisher: Irwin Professional Publishing
• Length: 157 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.8" x 6.3" x 9.3"

Customer Reviews

A great book!!! Wonderful guide for new buissnesses.

This is a great book. It's packed with TONS of useful ideas and pleanty of great advice from Steve Broydrick. A must have for all new buissness owners!!

Excellent Book!!! Truly Excelent!

Simply marvelous buisness advice! Mr. Broydrick has done an excellent job With this book!!