How I Lead: The Human Touch

By Marco Keiner

What does it mean to lead people well-and remain fully human while doing it?

In How I Lead, Marco Keiner reflects on a career that included eighteen years as Director of the Environment Division at the United Nations Economic Commission for Europe. With warmth, candour, and gentle self-irony, he explores how trust, courage, and everyday kindness can shape a team's working life.
Keiner shares experiences that tested his convictions. He also examines his mistakes: misjudging people, recognising important issues too late, and struggling to protect colleagues from excessive demands.
His approach rests on a simple conviction: people do their best work when they have room to use their abilities and dependable support when difficulties arise. Leadership means recognising expertise, sharing credit, making difficult decisions, and helping others grow-even when their next step takes them elsewhere.
Written for leaders, aspiring leaders, and anyone interested in working well with others, this personal account offers experience to reflect on rather than a formula to follow. It considers how to combine empathy with backbone, ambition with perspective, and responsibility with the willingness to admit that someone else may know better.
Above all, How I Lead celebrates the pleasure of meaningful work, the generosity of colleagues, and the value of a fulfilling life beyond the office.

• Format: Paperback
• Language: English
• ISBN: B0HNVPZGP8
• ISBN13: 9798164176440
• Release Date: October 2026
• Publisher: Independently Published
• Length: 86 Pages
• Weight: 0.25 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"