Hotel Front Office Management

By James A. Bardi

Book Overview

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

• Format: Hardcover
• Language: English
• ISBN: 0471287121
• ISBN13: 9780471287124
• Release Date: August 1996
• Publisher: Wiley
• Length: 480 Pages
• Weight: 2.30 lbs.
• Dimensions: 9.5" x 1.1" x 7.6"

Customer Reviews

This reference has everything!!

They don't always teach you everything you need to know in hotel/motel management courses. This book includes all those unexpected situations that you might be faced with in the industry. It is informative and written in a way that is easy to read. A true friend in time of need.