High Value, Low Cost: How to Create Profitable Customer Delight (Financial Times/Pitman Publishing Series)

By Brian Plowman

BPM enables companies to meet new challenges on two fronts; the customer and the organization. This text shows how to determine the external factors which wil create market differentiation and... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0273604376
• ISBN13: 9780273604372
• Release Date: January 1994
• Publisher: Ft Pr
• Length: 280 Pages
• Weight: 1.30 lbs.
• Dimensions: 9.8" x 1.0" x 6.5"