High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

by Micah Solomon

Book Overview

Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing...

• Format: Paperback
• Language: English
• ISBN: 0814439314
• ISBN13: 9780814439319
• Release Date: May 2012
• Publisher: Amacom
• Length: 208 Pages
• Weight: 0.66 lbs.
• Dimensions: 0.4" x 6.1" x 9.2"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher