Based on five decades of research, writing, consulting and teaching, the author explains how effective leaders attain exceptional performance and low stress levels with two buckets of tools--structural and relationship. Structural tools include vision, mission, objectives, policies, processes, job descriptions, performance appraisals, metrics, personal improvement plans, decision rights and disciplinary actions. Practices in communication, listening, recognition, appreciation, motivation, teamwork, change, conflict resolution and influence form relationship tools. The author also summarizes how leaders deal with current issues involving remote workers, generational differences and inclusivity.Void of theory and philosophy, the writing focuses on practical examples of how effective and less effective leaders differ in applying the more traditional structural tools and the squishy relationship tools.
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