
This book starts with the basic premise that a service is comprised of the 3Ps--products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of...

High Availability IT Services examines the considerations for designing and running highly available "services" and not just the systems infrastructure that supports those services. In doing so, it introduces the concept of logical outages and human...