Happy About Customer Service?: Creating a Culture of Customer Service Excellence

by Ken Welsh

Book Overview

We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well and are prepared to pay for it. Quality Customer Service is now a key determinant for the buyer - most other aspects being equal.

'Happy About Customer...

• Format: Paperback
• Language: English
• ISBN: 160005093X
• ISBN13: 9781600050930
• Release Date: September 2008
• Publisher: Happy about
• Length: 104 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.2" x 5.5" x 8.5"