Handling Complaints (Management Pocketbooks)

By Angelena Boden

This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1870471911
• ISBN13: 9781870471916
• Release Date: May 2002
• Publisher: Management Pocketbooks
• Length: 105 Pages