Purpose of Hammer and Tongs The book aims to simplify the process of creating a QMS, emphasizing that it need not be overly complex. It focuses on building a straightforward system that is widely accepted and supported within an organization. The book introduces, in-depth, the three Cornerstones of QMS: Documentation : Defines how an organization operates, including policies, objectives, processes and procedures. Training : Ensures employees, contractors, and suppliers understand and follow documented processes. Corrective Action : Addresses issues when things go wrong and introduces preventive measures to avoid recurrence. There are detailed instructions for designing and setting up a QMS, including determining scope, selecting standards, identifying documents required and determining risks and opportunities. It offers practical advice on what to do when it all goes wrong and there is an out-of-specification product or worse, a recall. Hammer and Tongs is aimed at quality management professionals setting up their first QMS, managers, and anyone tasked with setting up, reviving or improving a QMS or other compliance system.
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