Guide to Tqm in Service Industries

By Noriaki Kanō and Noriaki Kano

If you are considering how to introduce TQM in a service environment, or have been implementing aspects of TQM in services, this new text will help you sort out the realities from the myths of TQM.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9283311302
• ISBN13: 9789283311300
• Release Date: January 1996
• Publisher: Asian Productivity Org
• Weight: 1.60 lbs.