Guide to the Universal Service Management Body of Knowledge (USMBOK) (Service Management 101 Series)

By Ian M. Clayton

Presented as a body of knowledge, the Guide to the USMBOK provides a singular, coherent and comprehensive blueprint, and vital reference to help the service management professional in successfully... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0981469108
• ISBN13: 9780981469102
• Release Date: January 2008
• Publisher: Service Management 101
• Length: 525 Pages
• Weight: 3.75 lbs.