Gower Handbook of Call and Contact Centre Management

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strategic decisions about how to develop a... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0566085100
• ISBN13: 9780566085109
• Release Date: November 2004
• Publisher: Routledge
• Length: 368 Pages