Global Call Center Employees in India: Work and Life Between Globalization and Tradition

By Mayank Kumar Golpelwar

Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.

• Format: Paperback
• Language: English
• ISBN: 3658118660
• ISBN13: 9783658118662
• Release Date: November 2015
• Publisher: Springer Gabler
• Length: 214 Pages
• Weight: 0.69 lbs.
• Dimensions: 0.5" x 5.8" x 8.3"