Funeral Home Customer Service from A-Z: Creating Exceptional Experiences for Today's Families

By Alan D. Wolfelt

Book Overview

Serving as a resource for funeral homes, this work explains the evolution and expectations of experienced, economy-minded customer. Offering advice for exceeding these expectations, it describes the type of funeral service care that consumers want and techniques for providing it. It is intended for funeral directors and funeral home owners.

• Format: Hardcover
• Language: English
• ISBN: 1879651211
• ISBN13: 9781879651210
• Release Date: January 2001
• Publisher: Companion Pr
• Length: 240 Pages
• Weight: 1.25 lbs.
• Dimensions: 9.0" x 0.8" x 6.3"