Front Office: Procedures, Social Skills and Management

by Pamela Abbott and Peter Abbott

Designed for students studying front office operations, this text reflects the relative importance of different aspects of a hotel receptionist's job. It describes clerical operations, and explains how to deal with clients, enquiries, reservations, room allocations, bills, check-outs and more.

• Format: Paperback
• Language: English
• ISBN: 0750600241
• ISBN13: 9780750600248
• Release Date: January 1991
• Publisher: Butterworth-Heinemann
• Length: 264 Pages