From Tech Support to Tech Empathy: Mastering Communication That Works

By Edward Caissie

This book is a guide to effective communication for remote technical support agents. It focuses on understanding the user's perspective, speaking their language, and building rapport to create positive support experiences. The book also covers techniques for de-escalating difficult conversations and embracing continuous improvement.

• Format: Paperback
• Language: English
• ISBN: B0F1GF6GXY
• ISBN13: 9798313245553
• Release Date: March 2025
• Publisher: Independently Published
• Length: 86 Pages
• Weight: 0.22 lbs.
• Dimensions: 0.2" x 5.3" x 8.0"