From Bad to Worse: The shortest route to contact centre destruction

By Dawn Walton

The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an approach to driving improvements in the contact cetnre... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1419633295
• ISBN13: 9781419633294
• Release Date: November 2006
• Publisher: Booksurge Publishing
• Length: 188 Pages
• Weight: 0.44 lbs.
• Dimensions: 0.4" x 5.2" x 8.0"