Foundations of Service Science: A Pragmatic Approach

by Harry Katzan Jr.

Most of us are users and providers of services. In spit of the predominance of services in modern society, we actually know very little about them -- no best practices, no principles, no theories.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1440106533
• ISBN13: 9781440106538
• Release Date: December 2008
• Publisher: iUniverse
• Length: 220 Pages
• Weight: 0.72 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"