Foundations of IT Service Management: based on ITIL (English version)

By: J. Van Bon

This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9077212582
• ISBN13: 9789077212585
• Release Date: September 2005
• Publisher: Van Haren Pub
• Length: 231 Pages
• Weight: 1.10 lbs.
• Dimensions: 9.3" x 0.8" x 6.5"

Customer Reviews

Foundations of IT Service Management: based on ITIL

It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL v3 foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the v3 exam and passed.

ITIL process makes sense.

ITIL is hardly new, but it is surprising how many professionals in Service Management have never heard of it. I leanred of it from a colleague, and did some research. It is more or less a common sense approach to service management and delivery. What it reall does is force the IT professional to view IT in a customer business needs and expectations sense as opposed to an IT provider sense. I found this text easy to read and well laid out. The mock exam in the back is an interesting way to drive home major points, but the book itself is useful not just for people who want to pass the Foundations certification, but to those who want to view service management and delivery in a more process centric manner. I also purchased the study guide for Foundations by Ron Palmer that gives a very good conversational explanation of ITIL and fills in gaps the offical text does not.

Essential for Passing Foundation Exam

I purchased this book with the sole purpose of using it as a study guide to pass the ITIL Foundation exam, and did exactly that. The book has a consistent structure, covering the required areas of Service Delivery and Service Support functions. The price is slightly high, but from looking around, this appears to be the defacto study guide for learning the ITIL Foundation material. Highly recommended.

Excellent book to understand the ITIL basics

Excellent book to understand the ITIL basics and to clear the foundation certification. I would recommend this if your objective is to clear the certification in a short span of time. There are other books available if you want to read every process in detail.

Excellent reference

I just finished the ITIL Foundation Certification class (still awaiting test results) and this book was used for teaching. The book is more clear and concise than the older version which a coworker has. Since I am in charge of one of the ITIL processes at work and wasn't familiar with the "Seperation of Duties" I really needed this book. I will use this book and knowledge gained from the class in order to Implement the process.