"We want people to listen to us. . . . Focus group interviewing is about listening. It is about paying attention. . . . being nonjudgmental. . . .When used appropriately, the process improves listening and the results can be used to benefit the people who shared the information. And people go away feeling good about having been heard."
--Richard A. Krueger & Mary Anne Casey, from the Preface
This highly acclaimed book in its third edition includes the following updates and improvements:
- Vignettes
drawn from small and large focus groups that illustrate problems that come up and effective ways to resolve the issues.- Designing questions
for asking effective questions to draw out a group and how to refine them based on the group′s responses.- Collaborative Approach
updated to address the latest ways to implement the empowerment and action research.- Budgeting
how to more effectively budget for a focus group- Coding
how to more effectively use existing software packages to code and analyze the results of a focus group.