Five Star Service: How to deliver exceptional customer service (3rd Edition)

By Michael Heppell

Book Overview

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think

• Format: Paperback
• Language: English
• ISBN: 1292100206
• ISBN13: 9781292100203
• Release Date: September 2015
• Publisher: Pearson Business
• Length: 296 Pages
• Weight: 0.85 lbs.
• Dimensions: 8.5" x 0.7" x 5.4"