Finding the Profit in Customer Satisfaction: Translating Best Practices into Bottom-Line Results

By Jonathan Barsky

No Synopsis Available.

• Format: Paperback
• Language: English
• ISBN: 0809228432
• ISBN13: 9780809228430
• Release Date: January 1998
• Publisher: Contemporary Books
• Length: 160 Pages
• Weight: 0.60 lbs.
• Dimensions: 9.3" x 0.8" x 6.3"

Customer Reviews

It turbo-charged my profits!

I read -- or should say inhaled --this book in one sitting. As a real estate agent, I was in dire need of getting the message that "the customer is king" and this book described a host of methods to improve my service -- and bottom line. Kudos to the author for driving home the need -- and laying out a variety of viable game plans -- for winning customers and their all-important referrals. Excellent resource for surviving - and thriving -- in today's challenging business environment!