Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition

by Rick Maurer

Book Overview

This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1563270560
• ISBN13: 9781563270567
• Release Date: September 1994
• Publisher: Productivity Press
• Length: 112 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.4" x 5.0" x 8.0"

Customer Reviews

Simple Solutions to Big Problems

In my study of modern work systems I have often found that the top-performers are characterized by those that communciate well. Rick Maurer's feedback Toolkit is a very simple model to better communications in the workplace. Most of it is simple common sense, but the bottom line is that these simple solutions are still not being used in many organizations today. The book is easy to read, and written step by step. No one could miss the meaning in this book. After I read it, and highlighted everything that was contradictory to what was happening in my organization, I slipped it under my bosses door. No doubt positive change is coming!

what a gem!

Don't judge a book by the number of pages- this short guide is a wonderful gem. Extremely practical how-to's, and how-not-to's, for giving and receiving feedback. Many organizations espouse feedback as critical to organizational learning and performance-- the skills gained from reading The Feedback Toolkit may actually make it so.